Rental & Lending Mobile Application
A peer-to-peer rental mobile application designed to make borrowing and lending everyday items simple, flexible and trustworthy.
Project Overview & Metadata
Lead UI/UX Designer
2024
Mobile Application
Renters & Lenders (Shared Account)
Problem Definition
Challenge
The product needed to support two sides of the same rental ecosystem without making the experience feel fragmented. One user → Two roles → One account → Multiple rental journeys.
Key Pain Points & Complexities
Strategic Foundation
Product Thinking
One account, two rental roles; Designing for clothing beyond size; Digital Wardrobe.
Shared Account Model
The experience is built around a shared user account where a person can participate as both a renter and a lender without creating separate accounts.
Fit-Aware Clothing Discovery
Clothing is a key part of the experience, with dedicated functionality for body measurements, sizing and fit guidance to support confident borrowing.
Digital Wardrobe
Dedicated functionality for body measurements, measurement guidance and Digital Wardrobe, creating differentiation for clothing rentals.
Architecture & Information Architecture
Experience Lifecycle
Discover → Evaluate → Book → Manage. Supporting multiple rental categories including clothes, electronics, sports equipment, furniture, jewellery and other everyday items.
01 Discover
02 Evaluate
03 Book
04 Manage
User Journey & Workflows
User Flow
USER ACCOUNT
Two journeys, one account. A person can participate as both a renter and a lender.
RENTER Lane
LENDER Lane
“Switch between renting and lending without creating another account.”
Architectural Rationale
Design Decisions
Shared Account Model
Built around a shared user account where a person can participate as both a renter and a lender without creating another account.
Fit-Aware Clothing Discovery
Clothing is a key part of the experience, supported by dedicated body measurements, sizing guidance and Digital Wardrobe.
Flexible Rental Plans (Half-Day, Daily, Weekly)
Supports flexible rental plans including half-day, daily, and weekly options across everyday rental categories.
Availability as Part of Lender Experience
Lenders manage availability through schedules, bookings, pickup/delivery options and blocked dates.
Trust Through Lender Profiles, Ratings and Reviews
Builds a trustworthy peer-to-peer borrowing and lending environment through lender profiles, ratings and reviews.
Impact & Results
Outcome
The redesign brought renter and lender experiences into one connected product structure, with a shared account, clearer rental journeys, and specialised clothing features.
One account for both renting and lending
Clear journey from discovery to revieww
Complete tools for listing and managing rentals
Fit-aware clothing discovery with Digital Wardrobe
Support for multiple rental categories
Flexible rental plans: half-day, daily, weekly
Trust through lender profiles, ratings and reviews
“Primary contribution: refining the flow between experiences so renting and lending felt like two connected sides of the same product rather than two separate systems.”